I hear Ted&Muffy has recently been bought, can you tell me more?
In the short term, it is back to business as usual online and in our Bath store.
Unfortunately our London and Edinburgh stores are now closed. If you have shopped regularly in one of those stores and are registered with us, will be making contact with you to confirm how we plan to support you in the future.
Following the change of ownership, has anything changed in relation to your policies?
In summary all of our policies remain the same and all orders, VIP founder member discounts and returns received before the change in ownership will be honoured as normal. Gift vouchers and credit notes remain valid and can be redeemed over the phone or in our Bath store.
In the very short term, please bear with us as we catch up on orders, returns and items returned for inspection or repair received since 22 April 2016. As soon as we have dealt with your particular order, return or repair we will contact you.
Please refer to our FAQs section for more detail on our general policies. Alternatively, if your question is not answered here please call a member of our customer care team on 0330 100 3455 or email us here.
What if the product I want is out of stock?
Once you select the color and size details of the style you would like, an availability message will be displayed. If your chosen product is not in stock, we recommend that you perform a ‘Search by Size’ to see what is currently available in your size. Alternatively, please contact us so that we can check our stock holding in stores for you or suggest suitable alternatives. Please note: delivery timeframes will be longer if your order is fulfilled from store.
If the product you want is not in stock now, but a delivery is expected on a certain date, we recommend that you reserve this product by ordering it now. Your transaction will be authorised at point of order and you will only be charged when the product is sent to you*.
*Please note: Your total order value will be authorised on completing checkout, including products which are out of stock and on order. You may notice that this authorisation will temporarily reduce the available balance on your account by the value of the item(s) including for out of stock and on order items. The amount will then be debited from your account at point of despatch. Should the item(s) take longer than 7-10 days to be despatched to you, this authorisation will be reimbursed to your available balance, and your payment will be debited for the full amount upon despatch of the item(s).
What shipping options do I have?
For shipping options please click here.
I have wide/narrow ankles, will your boots fit me?
The size of the ankle on many of our boots changes with the size of the calf and the foot, and the style of the boot. In most cases we can get the right fit for you first time. However, if your experience is that your ankles are particularly large or slim compared to your calves, please refer to the Fit Notes provided on each product page to get a better idea of the fit of each of our styles. If you need further assistance, give us a call at 1 877 270 9274 (toll free) or email us here. We will be happy to advise on styles that might suit your ankles.
What if I'm not at home when my delivery is attempted?
Your parcel will require a signature upon receipt, so please ensure you select a shipping address where someone will be available to sign for your parcel. In the event that no one is available when the delivery takes place, a calling card will be left for you. You can then contact the courier to re-arrange the delivery of your parcel to a convenient date.
What is your returns policy?
If you are not completely satisfied with your website or telephone purchase you can return your order to us at any time within 21 days of receipt for international purchases, for a full refund on the cost of the products or for an exchange. Exchanges are subject to availability. Products must be returned unworn and undamaged in their original packaging with the original purchase receipt. For more information please click here.