What information do we collect?
Should you choose to take advantage of some of our services and or to buy any of our products, we will collect personal information about you during this process, such as:
- Your name – so we know what to call you
- Billing Address – for credit card authorization
- Email address – so we can email you order confirmations, despatch confirmations, delivery delays, offers etc
- Shipping address – so we know where to send your goods
- Telephone number – we’ll only call if we have a problem
- Credit card details – we only ask for these when you place an order or to process a refund
- The answers to 10 ‘profiling questions’ – if you enter a competition or prize draw to enable us to tailor our marketing to you
- Information about where you are on the internet (e.g. the website address you came from, IP address, domain types) and technical information such as your browser type and the pages of the Ted&Muffy website you viewed during your visit
Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
We use third-party companies to help us serve targeted product recommendations. These companies may use data about you in order to provide recommendations for products and services that might be of interest to you. To learn more about this behavioral advertising practice or to opt out of this type of advertising, you can visit netrworkadvertising.org’
What do we do with the information we collect?
Only if you have given express consent to allow us to do so when registering or buying with us, we may use your information to communicate with you through post, sms or email to notify you of new products, competitions, special offers and relevant service information. If you win a competition or prize draw, we will send the prize to the address entered and notify you by email. When you enter you are also included in our marketing email list to receive promotions, new products, and new additions to the website. If you would prefer not to receive emails from tedandmuffy.com/us in the future, simply click on the unsubscribe link that can be found at the bottom of all weekly emails to opt out. (USA Ted&Muffy mail order: 1 855 443 0856).
When providing a friend’s email address via our ‘Tell a Friend’ feature, we will collect your name and email address, and the addresses and message that you input, solely to deliver this information to the intended recipients. This information will not be used for any other purpose.
As Ted&Muffy is an international company, there may be occasions where information may be transferred from one country to another.
Outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
We use third-party companies to help us serve targeted product recommendations. These companies may use data about you in order to provide recommendations for products and services that might be of interest to you. To learn more about this behavioral advertising practice or to opt out of this type of advertising, you can visit netrworkadvertising.org
To make such a request, please write to us at the following address:
Ted&Muffy Customer Care
57 Vallis Road
Somerset BA11 3EG
Alternatively, you may send us an email at email@example.com with the words "California Privacy Rights" in the subject line.
To see all the information we have about you, and to correct any inaccuracies, please write to:
Ted&Muffy Customer Care
57 Vallis Road
Somerset BA11 3EG
By using the Ted&Muffy website you acknowledge and agree that:
If you do not want us to use your personal data for marketing purposes or to pass your details on to third parties for marketing purposes, please tick or untick the relevant boxes situated in the account creation and purchasing process, displayed to you before placing an order. If you have previously given permission for us to use your data for marketing purposes, and wish to revoke this permission, please use the unsubscribe link within any of Ted&Muffy’s marketing emails, or contact firstname.lastname@example.org to make this request.
If you'd like to opt out of behavioural advertising cookies, please go to the Network Advertising Initiative website -http://www.networkadvertising.org/managing/opt_out.asp (Please note that we're not responsible for the content of external websites).
Accessing your information If you want to access or update any of your personal information held by Ted&Muffy, you can amend or update your profile online in the My Account section of the website here. To completely remove your details from our database, or to request cessation of contact from Ted&Muffy, or for any enquiries relating to your personal information or profile with Ted&Muffy, please contact us at email@example.com.
Ted&Muffy reserves the right to access and disclose personal information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or its users.
Ted&Muffy respects the privacy of its customers and is committed to complying with all laws relating to the protection of personal data.
To prevent unauthorised access, we follow appropriate security procedures in the storage and disclosure of personal information which you have given to us.
Certain areas of our website are password protected. You can help to preserve your privacy by never sharing your password with anyone else, or by using a secure password which contains a mixture of lower and upper case letters, along with numbers.
Our order processing environment features several widely accepted and endorsed security methods to ensure that transactions, ordering and fulfilment are entirely safe and that all exchange of information remain confidential. Credit cards details are processed through separate merchant services vendors. We encrypt your credit card information to ensure your orders remain private and protected as they travel across the Internet.
We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of www.tedandmuffy.com in your browser address window.
To view our security certificate click here (opens a new window).
Your payment details are held in an encrypted format until we process your order. If you have any questions regarding our credit card security policies please contact us at firstname.lastname@example.org.
Ted&Muffy will never disclose any information gathered from cookies to any third parties. All data passed by cookies is anonymous and will never contain your name, address, telephone number, email address, IP address or any payment details.
If you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also get useful information on what cookies are and how to control your browser’s cookie settings at the following website: http://www.aboutcookies.org ( Please note that we're not responsible for the content of external websites).
Third party cookies
Ted&Muffy works with third party ad servers and ad networks who serve Ted&Muffy advertisements on our behalf. Ted&Muffy will not disclose your personal details to any third parties. All data collected is anonymous and will not contain your name, address, telephone number, email address or IP address.
These third parties may place anonymous cookies in your browser so that they can collect browsing data (such as the products you have viewed). These cookies will allow the third party to serve advertisements containing products that you have looked at and similar products.
Another way that you can opt out of behavioural advertising cookies is to go to the Network Advertising Initiative website and opt out of any active cookies that you can see are stored on your computer -
http://www.networkadvertising.org/managing/opt_out.asp ( Please note that we're not responsible for the content of external websites).
Questions regarding this policy should be directed as follows:
Customer Care, Ted&Muffy Vallis House, Vallis Road, Frome, Somerset. BA11 3EG.