Shipping & Returns
Call our customer care team on 1 877 270 9274 (toll free)
|SHIPPING OPTIONS||FOR SHIPPING TO||SHIPPING TIME||COST PER ORDER (full price products*)||COST PER ORDER (sale products*)||TAXES|
|US Standard||United States||5 - 7 working days||FREE||$20.00||Included in price|
|US Express||United States||2-4 working days||$25||$25.00||Included in price|
|International Standard||Rest of World||3-10 working days||FREE||$20.00||Exclusive of import duties and taxes where applicable|
IMPORTANT INFORMATION ABOUT SHIPPING
- Parcels are fully traceable after despatch via link from your despatch confirmation email or online account
- A signature will be required upon receipt
- Goods cannot be shipped to PO boxes
* Shipping of product care and boot tree orders are chargeable unless these items are ordered with footwear or a bag.
Your Returns costs will be calculated for you when placing a Returns Order. In the meantime, here is a handy guide:
Ted&Muffy offer a competitive returns collection service at a cost of $20 per item.
Goods must be returned within 21 days of receipt for a refund or exchange.
To book your return collection
ADDITIONAL INFORMATION ABOUT RETURNING YOUR GOODS
Goods must be returned unworn and undamaged in their original packaging.
We cannot accept returns for used product care items
For more information, please visit the FAQ pages.
For a legal statement on returns please see our returns and refund policy within our terms and conditions.