Important notice

Shipping & Returns

FAST SHIPPING

US Standard Shipping
FREE
for orders containing full price products (€20 for sale orders)
Receive your order in 5 – 7 working days

US Express
$25 per order
Receive your order in 2 - 4 working days

CLICK HERE for more shipping information

 

EASY RETURNS

We are happy to offer an exchange or refund on unsuitable goods returned in their original condition, unworn and undamaged, together with the despatch note or purchase receipt within 21 days of receipt of your order.

From US
Use our simple and convenient returns collection service
€20 per item

CLICK HERE for more returns information

 

 

SHIPPING
 

   SHIPPING OPTIONS FOR SHIPPING TO SHIPPING TIME COST PER ORDER (full price products*) COST PER ORDER (sale products*) TAXES
   US Standard United States 5 - 7  working days FREE $20.00 Included in price
   US Express United States 2-4 working days  $25 $25.00 Included in price
   International Standard  Rest of World 3-10 working days FREE $20.00 Exclusive of import duties and taxes where applicable

 

IMPORTANT INFORMATION ABOUT SHIPPING

  • Parcels are fully traceable after despatch via link from your despatch confirmation email or online account
  • A signature will be required upon receipt
  • Goods cannot be shipped to PO boxes 

* Shipping of product care and boot tree orders are chargeable unless these items are ordered with footwear or a bag. 

 

RETURNS

Your Returns costs will be calculated for you when placing a Returns Order. In the meantime, here is a handy guide:

Christmas Extended Returns Policy:

All Ted&Muffy products purchased and despatched during the period from 1st December 2016 to the 24th December 2016 inclusive may be returned, for a refund or an exchange, at any time before 23rd January 2017. 

We are happy to offer an exchange or a refund on unsuitable goods returned in their original condition- unworn and undamaged-, together with the despatch note or purchase receipt within 21 days of receipt of your order. This does not affect your statutory rights.

Ted&Muffy offer a competitive returns collection service at a cost of $20 per item.

To book your return collection 
click here.

 

ADDITIONAL INFORMATION ABOUT RETURNING YOUR GOODS

Goods must be returned unworn and undamaged in their original packaging.

We cannot accept returns for used product care items

For more information, please visit the FAQ pages.

For a legal statement on returns please see our returns and refund policy within our terms and conditions.