New York, NY
- Aside from the boots themselves, this was the worst customer service I have ever received for a high-end purchase. Considering the boots are quite expensive, you would at least expect a reasonable response time on questions about sizing or returns. I contacted the company several times, never got a response, and ultimately had to search for customs forms and arrange return shipping myself, even though they claim it is an easy process.
The fit of their shoes does not correlate to the previous Duo sizing. I have several pairs from Duo, and when I ordered the same size in this boot, the foot was extremely small and the calf portion huge. Also, the boots were extremely shiny and very stiff. Even if they did fit, I could never imagine them being comfortable.
Published on: August 23 2016